Topic MetricNet is the best global leader in IT Service and Support Benchmarking

MetricNet is the global leader in IT Service and Support Benchmarking. We are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from our website.

With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry. 

Our global client base includes companies large and small from virtually every industry sector. Shown below is a partial list of clients and benchmarking partners.

Are you ready to Benchmark?

Our flagship Service Desk, Desktop Support, and Call Center Benchmarks offer the best value in the industry. I think you will be pleasantly surprised at just how much your benchmarking dollar will buy at MetricNet! – Jeff Rumburg, Managing Partner

Why choose MetricNet?

Our clients benefit from economies of scale that simply don’t exist elsewhere in the industry. MetricNet’s benchmarks contain far more data, are more statistically valid, and are typically priced an order of magnitude less than other available benchmarks! It’s a win-win for MetricNet and its clients!


What We Do

MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information
Technology and Call Center Professionals worldwide. Our mission is to provide you with the benchmarks you need to run your business more effectively.

MetricNet has pioneered a number of innovative techniques to ensure that you receive fast, accurate benchmarks, with a minimum of time and effort.

We offer The One Year Path to World-Class Performance, a continuous improvement program, industry benchmarks that are downloadable from our website, benchmarking data files for those who wish to conduct their own benchmarking analysis, and comprehensive peer group benchmarks that compare your performance to others in your vertical market.

Visit our benchmarking page to learn more. From there, you can also download sample Service Desk, Desktop Support and Call Center benchmarking reports, data files and peer group benchmarks.

Click here to download our brochure.

Updated 12/05/17 18:33:33
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